Contact Us
Have a question about your order, sizing, shipping, or returns?
Our customer service team is here to help make your Renloewear shopping experience simple and comfortable.
Get In Touch
If you can’t find the answer on our FAQ or information pages, please feel free to contact us. We’ll do our best to assist you as soon as possible.
Email us at: service@renloewear.com
To help us support you more efficiently, please include the following details in your message:
- Your full name
- Your contact phone number
- Your city and state
- Your order number, if applicable
- Product photos, if your request is related to returns, exchanges, damaged items, or quality concerns
We aim to respond within 24 hours, excluding Sundays and holidays.
Customer Service Hours
Our support team is available during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM EST
- Saturday: 10:00 AM – 6:00 PM EST
- Sunday: Closed. You may still email us, and we’ll reply as soon as possible on the next business day.
Frequently Asked Questions
Q: How long will it take to receive my order?
A: Orders typically require 3–7 business days for processing. After shipment, delivery usually takes 14–20 business days, depending on your location and carrier availability. Tracking information will be provided by email once your order has shipped.
Q: What is your return policy?
A: Eligible items may be returned or exchanged within 30 days of delivery. Once we receive and inspect your returned item, we will begin the refund or exchange process. Please allow up to 14 business days for your return to be processed after it arrives at our return facility.
Q: How can I contact you about my order?
A: You can contact us anytime at service@renloewear.com . Please include your order number so we can assist you faster.
Thank you for choosing Renloewear.
— Renloewear Support Team